Case study

Innovative Radiology

Innovative Radiology supplies parts, service and equipment for the imaging systems in US hospitals and clinics. Enquirer built and ran its outbound channel.

The situation

The company works across X-ray, CT, MRI, mammography and ultrasound. It tests and reconditions parts and moves fast when a machine is down. Its growth had come from cold calling and manual email, done in office hours alongside running the business.

“Doing a lot of calling and email outreach prior to signing on, and again, it just didn't seem very effective. And it was only working really during working hours, and it was taking away from orders.”

Tim Rath, Chief Operating Officer, Innovative Radiology

What Enquirer built

Enquirer built and ran a full outbound channel, cold email and direct messages, to the procurement, imaging and clinical engineering buyers who choose a parts and service partner. Each message spoke to what the buyer's role cares about.

For buyers who replied to the outreach, Enquirer found direct emails and mobile numbers, which gave the team a way to phone them while the interest was live. Enquirer also turned the people who engaged with the company's own posts into a call list for the sales team.

What changed

Innovative Radiology reports a record growth year, with outreach modernized from cold calling to targeted, data-led conversations. Innovative Radiology converted deals within the first months of the channel going live.

“ECG and Enquirer AI helps us identify the right people and start the conversation in a much smarter way.”

Tim Rath, Chief Operating Officer, Innovative Radiology
Tim Rath, Chief Operating Officer of Innovative Radiology, in conversation

Tim Rath on the work

Tim Rath, Chief Operating Officer, Innovative Radiology. Transcript of the published interview, lightly edited for reading.

Read the transcript

Specifically, we are a parts and service and equipment supplier to the imaging sector. We call it a modality, so the imaging modalities in hospitals, medical clinics, and those type of environments. So if you think of anything from X-ray to CT, MRI, mammography, ultrasound, anything that has to do with imaging, we provide the parts and service for those systems. You know, what was obvious from the beginning is that, you know, a company like ours can acquire parts, refurbished parts, and sell them back to these hospitals and clinics, medical facilities, and can save them a tremendous amount of money.

Innovative Radiology, one of the things that we would say makes us kind of innovative is that we do a lot of testing and reconditioning of the parts. You know, we also want to be diverse in what we offer. Anywhere in the United States, there's almost no part that we can't get to the customer next day or if they're looking for it. So besides that, if we don't have the part in stock, we do have a lot of other partner companies that we work with, and they can also ship out for us.

So we respond really quickly, especially if it's a condition where it's a down machine and they need it right away. Doing a lot of calling and email outreach prior to signing on, and again, it just didn't seem very effective. And it was only working really during working hours, and it was taking away from orders and things like that and identify the right people, identify people that are actively working that we can kind of quickly boil it down to who we should talk to.

So we've really leaned into that technology quite a bit, and we've seen a lot of good returns from it. So Enquirer AI has really been able to help us get down to just a core group of people that we should be calling out to, and we've seen a lot more response from that group. We're continuing to grow. We're continuing to find what that next big part is that we can offer savings to in the medical side.

So we're heavy into women's health and mammography. That has been really, really essential for the growth of our company, but I think we're looking more towards what we can do also on the CT side next. That's a big deal for us as well.

Enquirer works with companies that sell into US hospitals and clinics.

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